1. Introduction
Welcome to Novex AI. Your privacy is extremely important to us, and we are committed to protecting your personal data. This privacy policy explains how we handle your personal information in accordance with Belgian and EU (GDPR) data protection laws when you visit our website and interact with our services. It also informs you of your privacy rights and how the law protects you.
2. Important Information and Who We Are
Novex AI operates in accordance with the General Data Protection Regulation (GDPR) and Belgian data protection regulations. We are the data controller responsible for your personal data.
• Company Name: Novex AI
• Company Registration Number: 1011968237
• VAT Number : BE1011968237
• Registered Address: Kinderstraat 101 2547 Lint, Antwerp Belgium
• Email Address: Support@novex-ai.com
If you have any questions regarding this policy, feel free to contact us at the details above.
3. The Data We Collect About You
The types of personal data we may collect include (but are not limited to):
• Identity Data: First name, last name, username, or similar identifiers.
• Contact Data: Email address, phone number, billing address.
• Technical Data: IP address, browser type and version, location, and information collected through cookies.
• Usage Data: Information about how you use our website and services.
• Marketing Data: Your preferences in receiving marketing materials and communication from us.
4. How Is Your Personal Data Collected?
We collect data in the following ways:
• Direct interactions: When you fill in forms, sign up for services, or contact us directly.
• Automated technologies: Through cookies and analytics tools when you interact with our website.
• Third parties: From third-party services such as payment processors or analytics platforms.
5. How We Use Your Personal Data
Novex AI processes your personal data lawfully and transparently. We may use your data for the following purposes:
• To provide services and fulfill contracts with you.
• To communicate with you, including responding to inquiries or providing support.
• For marketing purposes, with your consent.
• To comply with legal obligations and regulatory requirements.
We ensure that all data processing is carried out in accordance with Article 6 of the GDPR (Lawfulness of Processing).
6. Data Security
We implement strict security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes:
• Encryption of sensitive data.
• Access control measures to limit data access to authorized personnel.
• Regular security reviews and system updates.
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected. The retention period is based on:
• Legal and regulatory obligations.
• The nature of the data and our relationship with you.
• Your preferences (e.g., opting out of communications).
8. Your Legal Rights
Under Belgian law and the GDPR, you have the following rights regarding your personal data:
• Right of access – Request a copy of your personal data.
• Right to rectification – Correct incomplete or inaccurate data.
• Right to erasure (“right to be forgotten”) – Request deletion of your data.
• Right to restrict processing – Ask us to limit the use of your data.
• Right to data portability – Receive your data in a structured, commonly used format.
• Right to object – Object to the processing of your data for certain purposes (e.g., marketing).
If you wish to exercise any of these rights, contact us at support@novex-ai.com.
9. International Transfers
In some cases, your personal data may be transferred outside the European Economic Area (EEA). When this happens, we ensure that your data receives the same level of protection by implementing safeguards, such as:
• Standard Contractual Clauses (SCCs) approved by the European Commission.
• Data transfers to countries deemed adequate by the EU (such as Switzerland).
10. Third-Party Links
Our website may include links to third-party websites or services. Novex AI is not responsible for the privacy practices or content of these external sites. We recommend that you review their privacy policies separately.
11. Contact Details
If you have any questions about this privacy policy or how we handle your personal data, please contact us at:
• 📧 Support@novex-ai.com
• 📍 Kinderstraat 101 2547 Lint, Antwerp Belgium
12. Changes to the Privacy Policy
Novex AI reserves the right to update this privacy policy at any time to reflect changes in legal requirements or business practices. Any updates will be posted on this page, and we encourage you to review this policy regularly.
This policy was last updated on 22/12/2024.